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| Frequently Asked Questions (continued) |
Questions before ordering? Check here first!
First Time Visitors
Q: Is there a fee to reserve a vehicle using CitySedans?
A: CitySedans, Inc. does not charge an access or service fee for reserving ground transportation.
Q: How can I be sure that my credit card is secure?
A: CitySedans.com uses the LinkPoint Secure Payment Gateway to process your Credit Card orders.
From LinkPoint's website:
The LinkPoint Secure Payment Gateway offers secure online transactions by utilizing RSA 1024-bit encryption technology. Coupled with extensive fraud protection capabilities, LinkPoint International offers payment solutions that use the safest transaction methods available today.
When you post your order information, the post uses the Secure Sockets Layer protocol (SSL) security features built into Netscape Navigator, Internet Explorer, and AOL 3.0 and 4.0. This protects your Internet communications by strongly encrypting your personal information.
For more information on Internet Security, check out the Verisign or Thawte websites.
Q: Which credit cards does CitySedans.com accept?
A: We accept Visa, MasterCard, American Express, and Discover.
Q: Why does CitySedans need my personal profile, and how will it be used?
A: CitySedans utilizes personal profile information to perform reservation searches in the CitySedans reservation database. After your personal profile has been entered into the CitySedans reservation system, it can be recalled for future reservations - a time-saving step for you, the customer.
Your personal profile will not be released without your consent.
Q: How will I know my reservation has been accepted?
A: When you complete the reservation, you are given a reservation number along with the details of the reservation. CitySedans.com has the reservation, and the vehicle that you selected will be waiting for you at the time of the reservation. If you have any doubt, call our customers service department at 1-866-485-limo to confirm.
Q: Can anyone modify my reservation?
A: Your reservation is password protected so no one outside the CitySedans.com Reservation Network system can make changes to the reservation.
Q: Who can I contact for help with the system?
A: We can be reached via e-mail CitySedans2002@yahoo.com or you can call 1-866-485-limo. After you have reserved your limousine, we provide you with a complete record of your transaction, including information regarding post-purchase customer service. To reach a CitySedans helpdesk representative, you can send an e-mail to Citysedans2002@yahoo.com, or you can call 1-866-485-limo. Our reservation agents are available 24 hours a day, 7 days a week.
Q: What kind of services will CitySedans.com provide?
A: Through our network you can reserve a vehicle for corporate travel, nights on the town, football games, etc.
Q: How can I be sure that I am getting a reputable company?
A: CitySedans.com is taking great measures to find excellent companies to be operators. We have high standards that our affiliates must abide by. We also ask for feedback from our customers so we can maintain those standards, and provide great service.
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Do you guarantee your products or services? |
| A |
Yes, we offer a 30 day satisfaction guarantee on all products as long as you return the product in good condition with the original packaging materials. Please call for a return number. Click here for more information. |
| Q |
What if I don't want to give my credit card over the Internet? |
| A |
That's fine, simply contact us over the phone, so we can make some special arrangements to accomodate your transportation needs. |
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